To persons from overseas visiting our medical facility for the first time
Please be aware that you cannot be seen at our facility without an appointment. If you would like to be seen, please be sure to make an appointment in advance.
Foreign residents of Japan
At the General Reception desk of the hospital, please present a photo ID and your health insurance card (starting from autumn 2024, you will also need to present your My Number card). Also please present the questionnaire that you have filled out, and the kit with your sample(s).
Please note that if you do not speak Japanese, we will not be able to accommodate you directly, so we ask you to bring someone able to interpret medical information, or to have an interpreter provided through an international medical coordinating company (see below). In principle, only interpreters are permitted who have certification as professional medical interpreters, or who have ample experience in medical interpreting. In some cases, a person will be permitted to do medical interpreting if they have adequate Japanese proficiency, but this will depend on the judgment of the hospital.
Foreigners who have come to Japan for travel or temporary residence
We do not directly accommodate foreigners at our facility who have come from overseas for the purpose of travel or temporary residence. You will need to go through an international medical coordinating company (see below).
When you contact the company, please clearly indicate the name of the facility where you want to be seen, the date on which you want to be seen, and the number of people. Also, the first consultation with the company is free, but please be aware that if you are seen, you will be charged a service package fee that includes the company making specific arrangements to be seen at a medical facility, as well as interpreting when you are seen and translation of results. Please ask the company about fees.
International medical coordinating companies
In order to ensure that foreigners being seen at medical facilities in Japan can be seen smoothly and without anxiety, international medical coordinating companies provide services other than medical services, such as translating patient information, matching the patient with a medical facility, sending a coordinator and interpreter when the patient is seen at the facility, and arranging for payment with a payment agency.
There are various kinds of companies providing these services, but we recommend using a company that can provide support in obtaining a medical care visa, and can serve as a guarantor organization while you are in Japan.
List of guarantor organizations (1)
List of guarantor organizations (2)
Guarantor organization in the IMS Group
Company name: I-cell Networks Co., Ltd.
URL: English https://www.i-cell.co.jp/en/index.html
Languages that can be accommodated: English, Chinese, Korean
Business hours: 08:30 to 17:30